Shipping Policy

Effective Date: January 1, 2026

1. Overview

At CITYGOO, we strive to ensure that your orders are processed and delivered with the utmost care and efficiency. This Shipping Policy outlines our procedures and timelines for delivering our products to your doorstep.

2. Order Processing

Orders are processed within 1–2 business days (excluding weekends and holidays). Once your order has been dispatched, you will receive a confirmation email containing your tracking information.

3. Shipping Methods & Delivery Estimates

We partner with reliable carriers to ensure timely delivery. While we make every effort to meet the estimated delivery times, please note that these are estimates and not guarantees:

• Standard Shipping: 3–7 business days depending on your location.
• Expedited Shipping: 1–3 business days.

Delivery times may vary based on carrier performance and destination.

4. Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and the weight of your order. Any applicable shipping fees will be clearly displayed before you finalize your purchase.

5. Tracking Your Order

Once your package ships, an automated email with a tracking number will be sent to the email address provided at checkout. You can use this number to monitor the progress of your shipment through the carrier’s website. Please allow up to 24 hours for the tracking information to update.

6. International Shipping

We currently offer shipping to select international destinations. Please note that:

• Customs & Duties: Customers are responsible for any customs fees, import duties, or taxes incurred upon arrival in the destination country.
• Delays: International shipments may be subject to delays due to customs processing, which is outside of our control.

7. Incorrect Shipping Information

Please ensure that your shipping address is correct before completing your order. CITYGOO is not responsible for packages delivered to an incorrectly provided address. If you notice an error in your shipping details, please contact us immediately at contact@citygoo.store. We will attempt to update your details if the order has not yet been processed.

8. Lost or Stolen Packages

CITYGOO is not responsible for packages that are marked as delivered by the carrier but are not received. If your tracking indicates that your package was delivered but you cannot locate it, we recommend the following:

• Verify the shipping address on your confirmation email.
• Check with neighbors or household members.
• Contact the carrier directly with your tracking number.

If you require further assistance, please contact our support team, and we will do our best to assist you in resolving the issue.

9. Contact Us

If you have any questions regarding your shipment or this policy, please reach out to our team:

Email: contact@citygoo.store